Kvitochka Privacy Policy

Last updated: 30 September 2026

This Privacy Policy explains how the Kvitochka online flower shop collects, uses, stores, and protects users’ personal data when they visit the website, place orders, and communicate with our managers.

By using the website and placing an order, you confirm that you have read this Privacy Policy.

1. What Data We May Collect

When you place an order or contact a Kvitochka manager, we may collect the following data:

the customer’s first and last name;
phone number;
email address;
delivery address;
the recipient’s name and phone number;
the preferred delivery date and time;
the card message and comments relating to the order;
information about the bouquet composition and additional preferences;
data required for payment;
any information you voluntarily provide when communicating with the manager.

When you visit the website, certain technical data may be collected automatically, including your IP address, device type, browser, operating system, date and time of the visit, pages viewed, and the source of your visit.

2. How We Use Personal Data

We process personal data for the following purposes:

receiving and confirming orders;
selecting a bouquet or floral arrangement;
contacting the customer;
arranging delivery;
contacting the recipient to confirm the delivery location;
processing payments;
agreeing flower substitutions, packaging, and additional items;
sending a photo of the finished arrangement or delivery confirmation;
reviewing customer inquiries, complaints, and requests;
improving the website and the quality of our service;
complying with the laws of Ukraine.

We do not use personal data for purposes that are incompatible with those for which it was collected.

3. Recipient Data

If the customer arranges delivery to another person, the customer must ensure that they have the right to provide that person’s contact details for the purpose of fulfilling the order.

The recipient’s name, phone number, and address are used only to arrange delivery of the bouquet. The courier may contact the recipient to confirm the location or other delivery details.

If the order is placed as an anonymous surprise, the customer’s name will not be disclosed to the recipient except where required by law.

4. Transfer of Data to Third Parties

To fulfill an order, personal data may be transferred to:

a courier — for bouquet delivery;
a payment service or banking institution — for payment processing;
technical service providers — for the operation of the website, order system, or customer communication;
government authorities — where such transfer is required by law.

We transfer only the data necessary to complete the relevant action. Kvitochka does not sell personal data or share it with third parties for their own advertising purposes.

5. Payment Processing

If payment is made through an external payment service, payment data is processed by the relevant operator in accordance with its own rules and privacy policy.

Kvitochka does not store full bank card details if they are entered directly on the payment service’s secure page.

6. Photos of Bouquets and Delivery

Upon request, the manager may send the customer a photo of the finished arrangement before dispatch.

A delivery photo may be provided only at the customer’s request, if technically possible, and in accordance with confidentiality requirements.

We do not publish photos of bouquets, recipients, or the moment of delivery on our website, social media, or advertising materials without the relevant consent.

7. Protection of Personal Data

We take organizational and technical measures to protect personal data against:

unauthorized access;
loss;
alteration;
unlawful use;
disclosure.

Access to personal data is granted only to employees and contractors who need this information to fulfill an order or maintain the website.

8. Data Retention Period

Personal data is stored no longer than necessary to fulfill the order, process an inquiry, maintain records, and comply with legal requirements.

After the required retention period ends, the data is deleted, anonymized, or stored only to the extent required by law.

9. User Rights

The user has the right to:

find out what personal data is being processed;
request correction of inaccurate or outdated data;
withdraw consent to data processing, unless otherwise provided by law;
request deletion of data if it is no longer needed;
restrict data processing in cases provided by law;
submit a complaint regarding the processing of personal data.

To exercise these rights, please contact a Kvitochka manager using the contact details provided on the website.

10. Children’s Privacy

The website is not intended for children to place orders independently. If an order is placed for a child, it must be arranged by an adult customer.

11. Links to Third-Party Resources

The website may contain links to third-party services, social networks, or payment systems. Kvitochka is not responsible for the content of those resources or their data processing practices.

We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

Kvitochka may update this Privacy Policy from time to time. The new version takes effect from the moment it is published on the website, unless otherwise stated in the document.

We recommend checking this page periodically to stay informed of any changes.

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