Guaranteed bouquet delivery in Kyiv and the Kyiv region | Kvitochka

Guarantees Ticket

We care about the freshness of the flowers, careful presentation, and accurate completion of every order. Before dispatch, our florists check the arrangement's appearance, the condition of the flowers, and whether the bouquet matches the agreed details.

If you would like to be sure of the result before the courier leaves, the manager can send you a photo of the finished bouquet. If necessary, the design, packaging, or accessories can be adjusted before delivery.

Flower Freshness and Arrangement Quality

We use fresh flowers and create bouquets specifically for each order. If a particular variety is unavailable, partial or complete substitution may be necessary. In such cases, our florists preserve the arrangement's style, size, color scheme, and overall appearance.

Important substitutions are agreed with the customer before dispatch. If the chosen arrangement is unavailable, the delivery date or time can be rescheduled.

Photo of the Finished Bouquet

Upon request, the manager can send you a photo of the completed arrangement before dispatch. This allows you to check the bouquet's appearance, confirm the details, and avoid misunderstandings.

After delivery, you will receive a notification confirming its completion. At your request and when technically possible, the manager can also send photo confirmation of the delivery. We do not publish such photos on our website or social media and do not share them with third parties.

Delivery in Kyiv and the Kyiv Region

We provide delivery throughout Kyiv, the suburbs, and the Kyiv region. The exact delivery time and cost are agreed upon when placing the order. They depend on the address, the selected delivery window, the size of the arrangement, and traffic conditions.

When planning the route, we take traffic, weather conditions, and possible air raids into account. If delivery cannot be completed at the scheduled time, the manager will contact the customer and suggest the nearest suitable alternative.

What to Do If There Is a Problem

If you notice damage to the bouquet or a significant discrepancy from the agreed order after receiving it, please contact the manager as soon as possible. To help us review your request, please provide:

your order number;
a brief description of the issue;
photos of the arrangement.

Each request is reviewed individually. Depending on the situation, possible solutions may include replacing individual elements, reviewing the agreed details, or another option coordinated with the customer.

If the Recipient Is Not Available

To avoid delays, please provide the exact address, the recipient's contact number, and a convenient delivery time in advance. For office deliveries, it is helpful to specify working hours, break times, and any restrictions that may affect the courier.

If the recipient is not at the specified address, the Kvitochka team will contact the customer and agree on the next steps, such as another delivery attempt, changing the address, or choosing another convenient option.

Force Majeure

Delivery may be affected by traffic conditions, weather, air raids, and other restrictions. In such situations, the safety of the recipient, courier, and studio employees remains our priority.

If the delivery needs to be rescheduled, the manager will inform you and suggest a new delivery time.

Contact Us

If you have any questions about the quality of the arrangement, flower substitutions, or delivery terms, please contact the Kvitochka manager. We will help clarify the order details and find a suitable solution.

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